Frequently Asked Questions

What type of hair do you sell?

Coile Muse offers premium virgin hair bundles, including Straight Virgin and Yaki Virgin textures. All hair is carefully selected for blend, quality, and longevity.

Is the hair real human hair?

Yes. All CoileMuse hair is 100% virgin hair, which can be dyed, bleached curled all the things you can so with your real hair.

How long does the hair last?

With good care and proper maintenance, our hair can last up to 3years.

Can the hair be coloured?

Yes. The hair can be professionally coloured and bleaches up to #27. We commend using a professional colour is to maintain the quality of the hair.

Frequently Asked Questions

How To Order
How many bundles do I need?

This depends on your desired look and length:
• 2 bundles for a natural, everyday look. Only got yaki texture.
• 3 bundles for added fullness or longer lengths

How long does processing and shipping take?

• Orders are processed within 1–3 working days
• Shipping times are shown at checkout and vary by location

Processing time is separate from delivery time.

Can I cancel or change my order?

No. Once an order has been placed, it cannot be changed or cancelled.
Please double check all details before completing checkout.

Do you accept returns or exchanges?

Due to hygiene reasons, all sales are final.
We do not accept returns, exchanges, or refunds.

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery with clear photos so we can assist.

Frequently Asked Questions

How To Care
Is your hair suitable for sew ins and U part wigs?

Yes. Our bundles is suitable for sew ins, U-part wigs and general wigs.

How should I care for my hair?

Treat the hair as you would your own:
• Moisturise regularly
• Avoid excessive heat
• Store properly when not in use

Proper care helps extend the life of your bundles.

Do you offer installs?

Yes, our sister brand the sewn muse offers sewn ins and U parts. Press "Book me" to book an appointment.

Still Have Questions?

If your question isn’t answered here, feel free to get in touch. we’re happy to help.